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Frequently asked questions
- Where does PupDen ship?
- We ship premium dog products across the United States, Canada, and the European Union. Shipping rates and delivery times are listed on our Shipping Policy page.
- How much is free shipping?
- Orders over the free-shipping threshold (shown at checkout and on the homepage) qualify for complimentary standard shipping to eligible regions. Below that amount, flat-rate shipping applies by zone.
- What is your return policy?
- Unopened items in resalable condition can be returned within the window described in our Returns & Refunds policy. Contact support with your order number to start a return.
- Are payments secure?
- Yes. Checkout uses SSL encryption and trusted payment providers (Stripe and PayPal when enabled). We never store full card numbers on our servers.